Age and Legal Requirements
You must be at least 18 years old to create an account and play at Ricky Casino. This age requirement is enforced in all jurisdictions where Ricky operates. Players must also comply with local gambling laws in their country of residence.
Ricky is licensed by the Anjouan Gaming Commission under license ALSI-202508056-FI2. The operator, Novatrix SRL, is registered in Costa Rica. Some countries restrict access to Ricky's services; check the restricted countries list before attempting to register.
Deposit and Loss Limits
Ricky offers deposit, loss, and wager limits to help you stay in control. You can set daily, weekly, or monthly caps on how much you deposit or how much you're willing to lose. These limits take effect immediately and cannot be removed or raised during the active period.
Limits are separate tools—setting a deposit limit does not automatically create a loss limit. You can combine multiple limits to match your preferences. If you need to adjust or increase a limit before it expires, contact support.
| Limit Type | Available Periods |
|---|---|
| Deposit Limit | Daily, weekly, or monthly |
| Loss Limit | Daily, weekly, or monthly |
| Wager Limit | Daily, weekly, or monthly |
Cooling-Off and Self-Exclusion
Cooling-off is a short break from your account. You can pause for 1 week, 1 month, 3 months, or 6 months. During this period, you cannot deposit or play, but you can still request withdrawals. Your account automatically reactivates when the cooling-off period ends.
Self-exclusion is a longer-term restriction lasting 6 months, 9 months, or 1 year. Once activated, your account is fully disabled—you cannot deposit, play, or withdraw during the exclusion period. When the period expires, you may contact support to reactivate your account. Both tools exclude you from promotional offers.
- Log in to your Ricky account
- Navigate to account settings or responsible gambling tools
- Select your preferred cooling-off or self-exclusion period
- Confirm your choice
Multi-Operator Self-Exclusion
Ricky's self-exclusion tools work for your Ricky account only. If you want to exclude yourself from multiple online casinos at once, you can register with organizations like Gamblers Anonymous or GamCare, which maintain shared exclusion lists. Some operators, including Ricky, recognize these registrations.
Gamstop is a national self-exclusion scheme available in certain jurisdictions. Ricky does not currently participate in Gamstop, but you can use Gamstop independently to restrict access to participating sites.
Support and Help Resources
If you have concerns about your gambling, support is available through independent organizations. Gamblers Anonymous, GamCare, and Gambling Therapy all offer free, confidential advice and do not represent Ricky Casino.
Ricky's support team is available 24/7 via live chat and email at [email protected]. You can reach out to discuss account restrictions, concerns about your play, or questions about responsible gambling tools. Support staff cannot override or remove limits you have set unless the exclusion period has ended.
- Gamblers Anonymous: peer support and meetings
- GamCare: free counseling and guidance
- Gambling Therapy: online therapy sessions
- Ricky support: 24/7 live chat and email
faq
Can I set a deposit limit that applies to bonuses?
Deposit limits cap the real money you deposit into your account. Bonuses are additional funds separate from your deposit. If you set a deposit limit, it covers your own cash contributions but does not prevent you from receiving or using promotional offers.
What happens to my balance during cooling-off?
Your balance remains in your account during cooling-off. You cannot play or deposit, but you can request a withdrawal. Your account automatically reactivates at the end of the cooling-off period unless you renew it or switch to self-exclusion.
Can I withdraw funds during self-exclusion?
No. During self-exclusion, your account is fully locked. You cannot deposit, play, or withdraw. If you need to access your funds before the self-exclusion period ends, you must contact support, which may ask you to provide evidence of hardship.
How do I know if my limits are working?
After you set a limit, Ricky will confirm it in your account and via email. Your account will show your active limits and how much you have spent against each one. If you reach a limit, you will not be able to continue until the period resets.
Do other casinos recognize my Ricky self-exclusion?
No. Ricky's self-exclusion applies only to your Ricky account. To exclude yourself from multiple operators, register with Gamblers Anonymous, GamCare, or Gambling Therapy. Check with other casinos about whether they recognize these multi-operator registrations.
